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A single point of contact
A named manager with a direct line, who knows your sites, your equipment and your opening hours. A deputy, named in writing, covers any absence. No switchboard, no lost tickets.
Key accounts — across Belgium
One partner for refrigeration and HVAC across all your sites.
G5.0· 20 reviews GoogleRestaurant chains, supermarkets, petrol stations, hotels: Refresh Group maintains, repairs and keeps compliant the refrigeration and HVAC of your sites, anywhere in Belgium. One framework agreement, one point of contact, one invoice.
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BelgiumBrussels, Flanders, Wallonia
FR · NL · ENcontracts, reports, support
F-Gascertified company
Who we work with
Brands already trust us with their equipment.
O'TacosNeuhausLidlLouis VuittonCarrefour ExpressProxy DelhaizeO'TacosNeuhausLidlLouis VuittonCarrefour ExpressProxy Delhaize
Branded outlets in Belgium that we maintain or have been called out to. References you can phone are available on request.
On site
Our work, unfiltered.
Photos taken by our technicians on sites we install or maintain across Belgium.
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12Who it's for
Running several sites? We speak your language.
When the refrigeration fails at one site, you lose stock, service stops and an inspection by AFSCA (the Belgian food safety agency) goes badly. Multiply that by the number of sites and it becomes a cost to manage, not one to absorb.
01Restaurants
Restaurant and fast-food chains
Cold rooms, blast chillers, refrigerated cabinets and display counters, ice machines, dining-area air conditioning. Planned maintenance outside service hours, breakdown call-outs during service.
Request a site visit
02Supermarkets
Supermarkets and convenience stores
Chilled and frozen display cases, central plant, back-of-store cold rooms. Leak checks and refrigerant logs kept up to date for every store, ready for inspection.
Request a site visit
03Petrol stations
Petrol stations and forecourt shops
Drinks chillers, freezer cabinets, shop air conditioning. Visits scheduled outside peak hours, across a whole network of stations.
Request a site visit
04Hotels
Hotels and serviced residences
Kitchens, bars, minibars, cold rooms, air conditioning in rooms and common areas, heat pumps. Discreet work, with visits timed for when spaces are unoccupied.
Request a site visitThe framework agreement
What changes when one contractor handles everything.
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24/7 emergency call-out
A refrigeration failure costs you stock and takings. Nights, weekends, bank holidays: we pick up and send a technician within the response time set in the contract for that site.
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One rate card, one monthly invoice
The same prices at every site, agreed in writing. One consolidated invoice each month, broken down by site, in a format your finance team can work with.
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A service history for every unit
A report after every visit: what was done, what is due next, what needs replacing. You see the actual condition of your equipment, site by site.
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F-Gas compliance handled for you
Leak checks on schedule, refrigerant log, certificates filed by site. When an inspection comes, environmental or AFSCA, the paperwork is already in place.
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Who works on your sites
F-Gas certified technicians, our own staff and approved partners, under the sole responsibility of Refresh Group. Each technician's name and certificate appear on the job report.
Before the breakdown
Seven signs a site is about to fail.
A refrigeration failure almost never comes without warning. In a chain, those signals rarely reach head office. That is what the framework agreement is for: seeing them before you do.
01Abnormal compressor noise
02Excessive frost, or none
03Unstable temperature
04Rising electricity bill
05Water or condensation on the floor
06Unusual smell
07More than 12 months without an F-Gas check
Tenders
A supplier pack ready to attach to your tender.
Running a request for proposal or a tender? On request we provide the documents your procurement team expects, in the language of your head office.
Request the supplier packDocuments sent by e-mail within 48 working hours.
Tenders
- F-Gas certificate for the company and its technicians
- Brussels Environment registration and company number BE 0766.276.937
- Certificate of public liability insurance
- Template framework agreement and rate card per site type
- Standard maintenance plan: frequencies, checkpoints, F-Gas deadlines
- Sample job report and itemised monthly invoice
- Response times per zone, written into the contract
- Client references, with reachable contacts on request
How we get started
Three steps, with a pilot before any commitment.
Site visit and inventory
We visit the pilot sites and record every unit: make, age, refrigerant, condition, risks. You get a clear condition report, even if you don't sign.
Per-site proposal, one rate card
A maintenance plan for each site, one rate for the whole network, response times written into the contract.
Pilot on 2 or 3 sites
We start small. You judge us on the evidence: responsiveness, quality of reports, clarity of invoices. Then we roll out to the rest of the network, at your pace.
Service area
Based in Brussels, working across the whole of Belgium.
On a multi-site contract, we group maintenance visits into regional rounds and handle emergencies from as close to your sites as possible. Response times are set in writing, site by site.
Brussels-Capital Region
All 19 municipalities · head office on Avenue Louise
Flanders
Antwerp · Ghent · Bruges · Leuven · Hasselt · Mechelen
Wallonia
Wavre · Namur · Charleroi · Liège · Mons · Tournai
Client reviews
Feedback from clients who trust us with their refrigeration.
5.05.0 on Google · 20 reviews · Google Maps
Reviews published on Google, in French
Reviews published on Google, in French
Panne totale de notre chambre de congélation industrielle ce mercredi matin. Refresh Group a envoyé une équipe de dépannage dans la journée à Bruxelles. Une réactivité exceptionnelle qui a littéralement sauvé tout notre stock de marchandises. Un tout grand merci à Yassine pour sa bienveillance et son sérieux !
Nous avons fait appel à Refresh Group pour l'installation et la maintenance de nos équipements de froid. Le résultat est impeccable : les finitions sur l'inox sont soignées et la chambre froide (moteur Friga-Bohn) fonctionne parfaitement avec une gestion de flux d'air optimale. Je recommande vivement pour leur professionnalisme !
Contrat de maintenance depuis 3 ans. Zéro souci, les techniciens sont ponctuels et connaissent leur métier. Confiance totale.
Merci à Refresh Group pour l'installation de ma nouvelle clim ! Travail soigné et très pro. Je recommande !
Intervention en urgence un dimanche soir pour une chambre froide. Équipe ultra-réactive, stock sauvé. Un grand merci pour le professionnalisme.
Questions from technical managers
What clients ask us before they sign.
You're based in Brussels. How do you handle a site in Antwerp or Liège?+
Maintenance is planned in regional rounds, so a distant site is never handled on its own. For emergencies, the response time is agreed in writing for each site, taking its opening hours into account. You know what to expect before you sign.
Who actually comes to my sites: your own staff or subcontractors?+
F-Gas certified technicians, either employees or regular partners, working under Refresh Group's responsibility and insurance. The technician's name and certificate number appear on every report. You always know who came, and who is accountable.
Can you take over equipment installed or maintained by another contractor?+
Yes, that's the most common case. We start with the inventory: every unit is recorded, whatever the make, with its condition and known history. Units at end of life are flagged straight away, not discovered at the first breakdown.
How does invoicing work for twenty or fifty sites?+
One invoice a month for the whole estate, broken down by site. If your accounts team works with purchase orders or cost centres, we include them on every line.
We already have a contract with someone else. Why switch?+
Don't switch everything. Give us a pilot of two or three sites alongside your current contractor and compare over three months: responsiveness, reports, invoices. Then decide, based on facts.
What documents do you provide for AFSCA and F-Gas?+
For each site: job reports, the refrigerant log and leak-check certificates. They are archived and sent to you on request, for example on the day of an inspection.
Who exactly is my contact?+
A named manager with a direct line, who looks after your contract from start to finish: scheduling, emergencies, reports, invoicing. A deputy is named in writing to cover any absence. No switchboard, no tickets.
Are your reports and invoices available in Dutch?+
Yes. Job reports and invoices are issued in French or Dutch, depending on the site and the language of your site manager. The framework agreement is drawn up in the language of your head office.
Let's talk about your sites
A fifteen-minute call is enough to plan the next steps.
Tell us how many sites you manage and what concerns you most right now. We'll call you back to arrange the site visit.